Returns & Exchanges
At Craighill, we stand behind the design and quality of our objects. If you are not completely satisfied with your purchase, we offer easy returns and exchanges on all unused items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the items in their original packaging to ensure they remain protected during transit and include all original inserts.
Ship It Back
Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, we will issue a refund to your original payment method or process your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing